Line of Service
Tax
Industry/Sector
Not Applicable
Specialism
Technology Strategy
Management Level
Senior Associate
Job Description & Summary
At PwC, our people in tax services focus on providing advice and guidance to clients on tax planning, compliance, and strategy. These individuals help businesses navigate complex tax regulations and optimise their tax positions.
In quantitative tax solutions and technologies at PwC, you will focus on leveraging data analytics and technology to develop innovative tax solutions. In this field, you will use quantitative methods to optimise tax processes and enhance decision-making for clients.
- Provide L2 support for e-invoicingsolutions, addressing incidents and service requests.
- Analyse and resolve technical issues by providing workarounds.
- Escalate complex problems to higher-level support teams or development teams as needed.
- Monitor system performance and availability using Azure monitoring tools.
- Work closely with development teams to convey technical requirements and system improvements.
- Document solutions and troubleshooting steps to maintain knowledge base and best practices.
- Conduct installations for on-premises environments and troubleshoot any issues that arise related to on-premises environments.
- Optional: Assist in the development of scripts and small enhancements in C# to improve system functionality.
- Optional: Assist in updating of mapping implementation through AltovaMapForce should changes arise.
- Optional: Perform routine maintenance and updates on e-invoicing systems to ensure optimal performance and compliance with standards.
- Optional: Work on automating routine tasks using containerization and DevOps practices.
- Optional: Provide guidance and training to end-users and junior support staff on e-invoicing system functionalities.
Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn’t clear, you ask questions, and you use these moments as opportunities to grow.
Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:
- Respond effectively to the diverse perspectives, needs, and feelings of others.
- Use a broad range of tools, methodologies and techniques to generate new ideas and solve problems.
- Use critical thinking to break down complex concepts.
- Understand the broader objectives of your project or role and how your work fits into the overall strategy.
- Develop a deeper understanding of the business context and how it is changing.
- Use reflection to develop self awareness, enhance strengths and address development areas.
- Interpret data to inform insights and recommendations.
- Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.
Requirements
- Familiar with the Azure portal and services, log monitoring tools and application insights.
- Experience with containerization technologies and environments, such as Docker and Kubernetes.
- Experience in writing and optimizing SQL queries for data retrieval.
- Ability to perform database analysis, troubleshoot issues, and provide insights based on data.
- Familiar in using the Linux command line to manage and operate systems across different versions like Ubuntu and Red Hat, including handling files and installing software.
- Strong troubleshooting skills to diagnose and resolve technical issues efficiently.
- Analytical thinking to identify root causes of issues and propose effective workarounds.
- Ability to clearly communicate technical issues and solutions to non-technical stakeholders.
- Collaboration skills to work with cross-functional teams, including developers, business analysts, and product managers.
- Competency in documenting issues, processes, and resolutions to contribute to a comprehensive knowledge base.
- Nice to have: Good understanding of Malaysia's e-invoicing processes, SDK, and guidelines.
- Nice to have: Basic understanding on SFTP and familiar with file manager such as WinSCP / FileZilla.
- Nice to have: At least 2 - 4 years of experience in C# development, proficient in application support, development, debugging and enhancing C# applications.
- Nice to have: Experience with data mapping tools such as AltovaMapForce.
- Nice to have: Ability to maintain focus and productivity while meeting service-level agreements (SLAs) and handling high-pressure support situations.
Required Skills
Optional Skills
Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Communication, Corporate Tax Planning, Creativity, Data Analytics, Data Visualization, Embracing Change, Emotional Regulation, Empathy, Inclusion, Intellectual Curiosity, Learning Agility, Optimism, Scenario Planning, Self-Awareness, Statistical Analysis, Statistical Theory, Tax Compliance, Tax Efficiency, Tax Modeling, Tax Preparation, Tax Research {+ 1 more}
Desired Languages (If blank, desired languages not specified)
Travel Requirements
0%
Available for Work Visa Sponsorship?
No
Government Clearance Required?
No
Job Posting End Date
November 30, 2025
