Cisco ThousandEyes is a Digital Experience Assurance platform that empowers organizations to deliver flawless digital experiences across every network – even the ones they don’t own. Powered by AI and an unmatched set of cloud, internet and enterprise network telemetry data, ThousandEyes enables IT teams to proactively detect, diagnose, and remediate issues – before they impact end-user experiences. ThousandEyes is deeply integrated across the entire Cisco technology portfolio and beyond, helping customers deploy at scale while also delivering AI-powered assurance insights within Cisco’s leading Networking, Security, Collaboration, and Observability portfolios. The role involves helping customers understand internet service delivery issues, identifying and resolving network problems, scripting monitoring approaches, reproducing customer environment behaviors, and supporting outage investigations. The job requires data-driven decision making and creative problem solving. Responsibilities include providing advanced technical expertise, leading documentation and training, partnering with Engineering and Product teams, mentoring junior engineers, managing escalations, configuring and automating product workflows, driving product improvements, representing support in meetings, contributing to digital transformation, and promoting a culture of collaboration and innovation. The role requires maintaining services in a FedRAMP compliant environment and U.S. citizenship. Qualifications include a customer-first attitude, a bachelor's degree or equivalent experience, 5-8+ years in technical support or related roles, expert-level certifications preferred, expertise in networking technologies, proficiency in automation and security, ability to read industry standards, mentoring skills, influence on product development, and leadership in initiatives. Cisco values diversity and encourages applications from all candidates, including those who may not meet every qualification. Compensation range for U.S. and Canada locations is $112,000 to $149,900 USD, with additional benefits and bonuses. The position offers comprehensive medical, dental, vision insurance, 401(k) with matching, disability coverage, life insurance, paid holidays, vacation, sick time, and volunteer time off. Sales roles include performance-based incentives with no cap on compensation.
